Dispactch

UK Mainland

All completed orders received Monday-Friday (except Bank Holidays & Christmas week) shall be delivered within 2 working days unless otherwise stated and are subject to stock availability.

All Deliveries on our standard service will be made Monday-Friday, 8am to 5pm (Except Bank Holidays & Christmas week) and within mainland UK. 2 working day service cannot be guaranteed due to unforeseen circumstances. Please note due to adverse weather conditions we cannot guarantee 2 working day delivery to some parts of the UK.

All deliveries require a signature.

Delivery Charges

Standard delivery - £4.99 per order

FREE DELIVERY for orders totalling £49.99 or above.

FREE DELIVERY to any Postcode within 10 miles of Market Weighton & Pocklington

Any damaged or incomplete deliveries should be reported to us within 48 hours.

Should you have any queries relating to your order or delivery, please contact us at:  hello@dotdotpetcare.co.uk

Terms & Service

ORDERING

Once we receive your order and payment in full (including any applicable delivery charges) we will email you to confirm acceptance to the address provided on your order details. This will create a legally binding contract between us whether or not you receive the email. We reserve the right not to supply you or to cancel orders at our discretion. In the case of us cancelling your order, you will not be entitled to any compensation for disappointment suffered.

The minimum age required when purchasing goods from this website is 18 years.

Right for you to cancel your order:

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give any reason for cancelling your contract, although it would be appreciated if a reason was provided, and will not have to pay a penalty.

To cancel your contract you must notify us in writing or verbally over the telephone.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods and the amounts to be re-credited to you.

AVAILABILITY

All orders for products are subject to stock availability.

PRODUCT DESCRIPTIONS

Care has been taken with descriptions of all items shown on the website but due to limitations of photography, colours of the goods you receive may differ slightly to those displayed on your monitor. All dimensions and weights given are deemed to be accurate. However, if you have any queries please call or email prior to placing an order. If you are dissatisfied with an item you may of course return it.

(Subject to conditions of returns.)

CUSTOMER SATISFACTION

Our aim is for complete customer satisfaction. Please do not hesitate to contact us should you have any comments or queries relating to our website and the products.

ENTIRE AGREEMENT

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent representation, we shall have no liability for any such representation being untrue or misleading.

DATA PROTECTION

Here at DotDot, we take your privacy seriously and will only use your personal information to administer your account and to provide the products are services you have requested from us.